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FAQ's
Q:What is Ricwal all about?
A:Ricwal is an E-commerce Services PVT LTD company. We have digitalised the purchase of online rice, so that people would have better way to purchase rice for less price and the delivery could happen at your door-step. We are selling the rice at the price we aquire it from the factory, few extra charges are included. We ship our product to your door step within 3-5days.
We have different varieties of rice which can be looked into at our website.
Q: Do you ship the product to enitre INDIA?
A:No, We dont ship the product to entire INDIA for now, as we have started the services recently we are shipping only in the premises of HYDERABAD. But we do have the plan of expanding the services within few months.
Q: How to find the quality of your rice?
A:The quality can be known just by clicking on the try sample button,our agent will get the sample to your door address at cost of Rs20/-.
Q: Can it be safe if we save our debit or credit card details in Ricwal?
A:Ricwal's trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times. You can also use the services of Internet Banking,Cash on Delivery and make your purchases.Ricwal also accepts Visa, MasterCard, Maestro and American Express credit/debit cards in India.
Q: Is mandatory to login to check out product?
A: Surfing entire site can be done without logging in but it's mandatory to login for checkouts because payments have to be done in a secured gate way.
Q: How farmers get benefited with Ricwal?
A: Ricwal provides great support to farmer's by projecting them in the e-commerce world through their personal profile's in website,Ricwal also support farmer's by donating some part of money on each purchase happened.
Q: Is one day delivery possible in Ricwal?
A:Ricwal is striving at its best for customer satisfaction,we are trying to make the delivery as soon as possible.One day delivery may not be possible all the times it can happen oftenly.
Q: How to cancel an order?
A: Customers can feel free to cancel the orders at any time before the delivery has happened,they can cancel the order even when the delivery reaches the address.
Q: Can we try samples in large amount?
A: Samples can be provided according to the customers will and the price will be varied.
Q: Can I replace your product with other?
A: "NO" product cant be replaced with other,but we can replace it with same product if there are any complications.
Q: Can I get to access to Ricwal to social networking sites?
A: Ricwal is engaged with many social networkings,customers can contact for any further details.
Q: How can we contact Ricwal customer care?
A: Ricwal provides 24/7 customer care services and Ricwal also provides 24/7 online chat where customers can easily post there queries.
Q: When can I expect refund for my returned item?
A: Refund can be expected with in 7 business days or more.Refunds are issued when Seller cannot provide replacement,In-line with Buyer Protection, when a dispute has been ruled in your favour.
Q: I don't remember my password. Help!
A: Password can be retrived just by clicking on "forgot password" and the password recovery will be send to your registered mail.
Q: What would be the estimated time for delivery?
A: The estimated time for delivery would be 3-5 days.
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